What matters now
Protect your health. Preserve the details of your ride.
Whether you were a passenger, a rideshare driver, or someone struck by a rideshare vehicle, what happened in the moments before the collision matters. A trip receipt, an app screenshot, or a nearby camera can help establish who was involved and which insurance should respond.
Get help and document the crash
Call 911 when there is an injury or an emergency, move to safety if you can, and seek appropriate medical care. Ask how to obtain the police report. If it is safe, photograph the vehicles, roadway, and pickup or drop-off location, and collect witness contact information.
Save the trip and app information
Keep screenshots of the driver profile, license plate, ride status, route, and receipt. Save messages with the driver, support reports, and any dashcam footage. Do not delete the trip history. The timing of a ride request and acceptance may be important to identifying coverage.
Talk to me before agreeing to a settlement
Reporting a collision through the app is not the same as resolving your injury claim. Keep copies of communications and meet applicable reporting obligations, but get legal advice before providing a recorded statement or signing a release. A quick payment may not account for treatment you still need.



